1. Information We Collect

A. Personal Information

  • Account Creation: When you create an account, we collect basic details such as your name, email address, phone number, and profile picture (if provided).
  • Property Listings: If you're a property owner, we may collect additional information about your property, including address, size, amenities, photos/videos, and pricing.
  • Tenant Preferences: For tenants, we gather preferences like property type, location, budget, and move-in date during the inquiry process.
  • Payment Information: For premium services (e.g., featured listings, tenant screening), we collect payment details through secure third-party systems (e.g., MPESA, PayPal).

B. Usage Data

We track non-personal usage data, such as search queries, viewed properties, and interaction patterns, to improve our platform and provide personalized recommendations.

This data is anonymized and aggregated for analysis purposes.

C. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on EldoSpaces. These tools help us:

  • Remember your preferences.
  • Analyze site performance and traffic.
  • Deliver targeted ads and promotions.

2. How We Use Your Information

A. Core Platform Functions

  • To facilitate property listings, viewings, and transactions.
  • To verify your identity and ensure secure communication between landlords and tenants.
  • To process payments for premium services.

B. Marketing and Outreach

  • To send promotional emails, newsletters, or SMS notifications about new listings, features, or events.
  • To personalize content based on your preferences and behavior.

C. Improving Services

  • To analyze usage patterns and refine platform features.
  • To gather feedback and implement improvements.

D. Legal Compliance

To comply with applicable laws and regulations, such as tax reporting or dispute resolution.

3. Sharing Your Information

We take great care to protect your data and only share it under the following circumstances:

  • With Field Agents: Limited sharing of landlord/tenant contact details for scheduling viewings or facilitating transactions.
  • With Partners: Anonymous data may be shared with real estate agencies or partners for market research and collaboration.
  • With Authorities: We may disclose information if required by law or to protect the rights, safety, or property of EldoSpaces and its users.

4. Data Security

Your privacy and security are our top priorities. We implement robust measures to safeguard your data:

  • Encryption: All sensitive information (e.g., passwords, payment details) is encrypted during transmission and storage.
  • Access Controls: Only authorized personnel have access to your personal information.
  • Third-Party Tools: We partner with trusted providers (e.g., Firebase, Cloudinary) that adhere to strict data protection standards.

5. Your Rights

You have the right to control your personal information:

  • Access: Request access to the data we hold about you.
  • Correction: Update or correct any inaccuracies in your information.
  • Deletion: Ask us to delete your data from our system.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Complaints: If you believe your data has been mishandled, contact us or file a complaint with relevant authorities.

To exercise these rights, please email us at privacy@eldospaces.com.

6. Retention of Data

We retain your data only as long as necessary to provide our services or comply with legal obligations:

  • Account Data: Stored until your account is deleted.
  • Transaction Records: Kept for up to 3 years for tax and audit purposes.
  • Usage Data: Anonymized and retained indefinitely for improving the platform.

7. Third-Party Services

EldoSpaces uses third-party services to enhance functionality:

  • Firebase: For authentication and database management.
  • Cloudinary: For storing property photos and videos.
  • MPESA API: For secure payment processing.
  • Google Maps: For property location verification and display.

These services comply with industry-standard data protection practices. However, their use may involve transferring data outside Kenya. By using EldoSpaces, you consent to this transfer.

8. Children's Privacy

EldoSpaces does not knowingly collect personal information from individuals under the age of 18. If you believe we've collected data from a minor, please contact us immediately at privacy@eldospaces.com.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted here, and we'll notify you via email or in-app alerts.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us:

Email: privacy@eldospaces.com

Phone: +254 759 154 322

Postal Address: P.O. Box 1234, Eldoret, Kenya

We aim to respond to all inquiries within 7 business days.